Grievance Redressal
Last updated 23 October 2026
We want every problem fixed quickly and fairly. If something has gone wrong with a payment, a refund, reward coins or your account, follow the steps below. Please have your transaction number (and BBPS reference for bill payments) ready.
Customer support
Email [support@yourdomain.in], call [+91 XXXXX XXXXX] ([Mon–Sat, 9:30 AM – 6:30 PM IST]), or use the contact form. We acknowledge complaints within [24 hours] and aim to resolve them within [X] working days.
Grievance officer
Not resolved, or not happy with the answer? Write to [Grievance officer name], Grievance Officer, at [grievance@yourdomain.in], or by post to [Company legal name], [Registered office address, City, State, PIN]. Include your earlier complaint reference. We acknowledge within [X] days and resolve within [Y] days.
Nodal officer
If the grievance officer has not resolved your complaint within that time, write to [Nodal officer name], Nodal Officer, at [nodal@yourdomain.in].
Outside channels
For a bill payment, you can also raise a complaint through the Bharat BillPay (BBPS) complaint channels using your BBPS reference. As a consumer you may also contact the National Consumer Helpline (1915) or approach the consumer commission. [Lawyer to confirm the channels that apply to the company.]
What to include
- Your registered mobile number and name.
- The transaction number, date and amount, and the BBPS reference for bill payments.
- What went wrong and what you would like us to do.
- Screenshots if they help (never include OTPs, PINs or full card numbers).
Our commitment
We treat every complaint fairly and confidentially, keep you updated, and explain our decision. Raising a complaint never affects your account.
Write to us with your transaction number from the app and we will look into it.