Service Delivery Policy

Last updated 23 October 2026

Draft template, not legal advice. This text is a starting point for the company to review with a lawyer before publishing. Replace every [bracketed placeholder] and check each clause against how the app and your payment and BBPS partners actually work.

1. No physical shipping

SmartEasyPay provides digital services only: mobile, DTH and FASTag recharges and bill payments. Nothing is shipped to you, and there are no shipping or delivery charges.

2. How services are delivered

Service	Delivered to	Usual time
Mobile prepaid recharge	The mobile number you entered, by the operator	Within seconds; up to [X minutes] at busy times
DTH recharge	The subscriber ID you entered, by the DTH operator	Within minutes
FASTag recharge	The FASTag linked to the vehicle number you entered, by the issuing bank	Within minutes; up to [X hours]
Bill payments through BBPS	Your account with the biller	Most billers update within 1 working day; some take up to [X] working days

3. Confirmation

After you pay, the app shows the status of the transaction (successful, pending or failed) with a transaction number, and for bill payments a BBPS reference. You may also get a notification on your phone. These are your proof of payment.

4. Delays and failures

Delivery depends on operators, billers, BBPS and banks. If a payment is pending, we keep checking until it succeeds or fails. If it fails, the full amount is refunded to your payment source as set out in our Refund & Cancellation Policy.

5. Contact

If a service has not reached you within the times above, contact us with your transaction number.